Privacy Policy

Who we are

Petmire ("Petmire," "we," "us") operates petmire.com, a store that turns your pet's photo into custom AI-generated art and print-on-demand products. If you have any privacy question, email support@petmire.com.

Information we collect

Information you give us:

• Contact and order details — your name, email address, shipping address, and phone number.
• Pet photos you upload, and the stylized portraits generated from them.
• Optional email you enter to save your previews ("My portraits").
• Messages you send us for support.

Information collected automatically:

• Basic device and usage data, and your IP address (used for security, rate-limiting, and abuse prevention).
• Cookies and similar local storage (see below).

Payment information: handled directly by our payment processor, Stripe. We receive confirmation of a completed payment and limited details (such as the last four digits or a receipt), but we never receive or store your full card number.

How we use your information

• To generate your portrait preview and, after purchase, produce and ship your order.
• To process payments, send order confirmations, and provide customer support.
• To keep a record of what you approved and what we produced, in case of a dispute or quality issue.
• To prevent fraud, abuse, and misuse of the preview generator.
• To operate, maintain, and improve the site. If you opt in, to send occasional updates (you can unsubscribe anytime).

Your photos and AI processing

When you upload a pet photo, it is sent to a third-party AI image service (Replicate / xAI Grok Imagine) to create your stylized portrait. If you place an order, the finished artwork is sent to our print partner (Printify and its US print providers) to manufacture and ship your product. We do not use your photos to train AI models, and we don't sell your photos. Please only upload photos you have the right to use.

How we share your information

We do not sell your personal information. We share it only with the service providers we need to run Petmire, and only for the purposes described here:

• Stripe — Processes payments. Stripe collects and stores your card/payment details directly — we never see or store full card numbers.
• Printify (and its US print providers) — Fulfills and ships physical products. Receives your name, shipping address, and the artwork to be printed.
• Replicate / xAI (Grok Imagine) — Generates your stylized portrait. The pet photo you upload is sent to this AI service for processing.
• Vercel (hosting & Blob storage) — Hosts the site and durably stores generated images and order records.
• Upstash (Redis) — Temporarily stores cart, preview tokens, and download links.
• Cloudflare Turnstile — A bot/abuse check on the preview form; may process your IP address.
• Email provider — Sends order and support emails (once enabled).

We may also disclose information if required by law, to enforce our Terms, or in connection with a business transfer (such as a merger or sale of assets).

Cookies and local storage

We use a small amount of essential cookies/local storage to make the site work — for example, to remember your cart, keep your saved previews ("My portraits"), and run security checks. We don't currently use advertising trackers. If we add analytics or ads in the future, we'll update this policy and provide any required choices.

How long we keep your information

• Preview generations are kept for about 7 days, then expire.
• Digital download links are available for about 30 days after purchase.
• Order records (including a snapshot of what you approved and what we printed) are kept for a few years to support disputes, warranty, tax, and accounting needs.
• We keep other information as long as needed for the purposes above or as required by law.

Security

We use reputable providers and reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we work to protect your data and limit access to it.

Your rights and choices

Depending on where you live (including California under the CCPA/CPRA), you may have the right to access, correct, or delete your personal information, to opt out of any "sale" or "sharing" of it (we don't sell or share it for cross-context advertising), and not to be discriminated against for exercising these rights. To make a request, email support@petmire.com and we'll respond as required by law. You can also unsubscribe from marketing emails using the link in any such email.

Children

Petmire is intended for adults. It is not directed to children, and we don't knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we'll delete it.

U.S. customers

Petmire currently sells and ships within the United States, and your information is processed in the U.S. by us and our service providers.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "last updated" date below, and material changes will be posted on this page.

Contact us

Questions about your privacy? Email support@petmire.com and a real person will help.

Last updated: August 18, 2026